Shipping Policy

How do I order?

You can order and purchase online by visiting our products page. Alternatively, if you would prefer to order your products via email or telephonically, you can email your order to or call us at 023 230 0210.

How soon will I receive my order?
Your order will be dispatched within 1-2 working days unless otherwise notified, and will be delivered via door-to-door courier within 3-5 working days from date of payment, depending on where in South Africa you live. 
How can I track my order?
We'll send you the tracking information for your order via email once your order is complete.
I never received my order, what should I do?
Please let us know by emailing and we will contact the courier service to follow up on the whereabouts of your order. In the unlikely event that your order goes missing, we will send you a new one.  
I received my order but items are damaged, missing or incorrect. What should I do?

Please let us know at and include a photograph of the order or damaged/ incorrect items as you received them.

Can I exchange or refund my order?
We hope that you will be happy with your new goodies, but if you are not completely satisfied, please let us know within 7 working days of receiving your order. Please email us and send a picture with your request to Requests will only be considered provided that the products are in their original, unopened, undamaged and unused condition. Refunds and surplus funds will be allocated in the form of a cash discount for our online store.
Should an exchange or refund be considered, please note that you will be liable for the courier costs incurred.
Do you ship internationally?

We only currently ship within South Africa. We’ll be sure to let you know if this changes. 

How do I pay for my order?
If you are ordering online, you can pay via Instant Electronic Funds Transfer or by Credit Card. We use PeachPayments , a safe and simple payment gateway. If you would prefer to order via email or telephonically, we’ll email you an invoice which you can pay via EFT. 
What are our banking details?


Branch code: 210554

Account type: Cheque

Account name: Alchem Labs (Pty) Ltd

Account number: 62776682679

Swift code: FIRNZAJJ